How can we help?

Customer Account

• Two customer purchase accounts
• Sign up for a seller/affiliate account
• Missing purchase
• Reasons for being blacklisted

Pre Approvals and Subscriptions

• Update payment method on credit card subscriptions
• Understanding preapproved payments - PayPal
• How to cancel preapproved recurring payments
• Locating Pre-Approvals in PayPal

Product Support

• How long will purchases be available?
• Resend receipt
• Product support requests
• Applying for a refund
• Bonus not received
• Download is flagged as virus or harmful

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Purchase Errors

• Pre-Approved payment plan is active but not paid
• Sender and Receiver must have different accounts

FAQ

• Customer Portal Search
• Not receiving emails from JVZoo
• PayPal credit (Bill Me Later)
• Subscribe/Unsubscribe from launch email notifications
• Pay using a credit card with Paypal
• Verify PayPal email address to confirm account ownership

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