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General Data Protection Regulation

• How to Export Your Personal Data
• How to Lock Your Personal Data
• How to Edit Your Personal Data
• How to View Your Personal Data

Customer Account

• Two customer purchase accounts
• Sign up to be a Seller or Affiliate with JVZoo
• Missing purchase
• Reasons for being blacklisted

Pre Approvals and Subscriptions

• Update payment method on credit card subscriptions
• Recognizing products with recurring payments
• How to cancel preapproved payments- Paypal
• Locating Pre-Approvals in PayPal

Product Support

• How long will purchases be available?
• Resend receipt
• Product support requests
• Applying for a refund
• Bonus not received
• Download is flagged as virus or harmful

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Purchase Errors

• Order status says refunded but no funds have been received - Dispute
• Payment plan is active but not paid
• Sender and Receiver must have different accounts

FAQ

• Customer Portal Search
• Not receiving emails from JVZoo
• Subscribe/Unsubscribe from launch email notifications
• Pay using a credit card with Paypal
• Verify PayPal email address to confirm account ownership
• Status of purchase states refunded but funds not received

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