JVZoo is not able to process refunds for customers.
JVZoo does not have access to the payment accounts of the product owners to process refunds. JVZoo provides promotional services for individual product owners and does not accept payment from customers. The payments are made directly to the product owner's payment account. Therefore all transactions and refunds are handled between the owner of the product and the purchaser.
You must contact the owner directly or their support to request a refund. You can find the owners support information on the product access page in your JVZoo Customer Account.