Payment Reminder Notifications allow you to reduce failed payments by alerting your customer of the upcoming billing to ensure there is no interruption of their service or product access.
Our friendly reminders provide specific details about both the billing and the product, as well as contact information for the seller, how to go about updating their billing information and will be sent to customer 2 days before the first billing attempt.
JVZoo allows Sellers to easily turn this feature on or off under My Account > My Account > Vendor Information. You can set this at an account level or a product level.
Here’s how to set it up:
To set Payment Reminder Notifications, login to JVZoo, use the menu bar to navigate to "My Account."
Scroll down to the Vendor Information section. By default, the Rebill Reminders are not enabled. To change this setting, click the blue "Edit" button.
Scroll down to the "Send Rebill Reminders" dropdown. Select "Yes" to turn Customer Rebill Notifications on. If you wish to update all products in your account to send out a rebill reminder, simply check the box "Update All Products to Match." Click the Save button at the bottom of the page.
When the page reloads, you will see your current setting. It's that simple.
In addition, you can set payment reminders at the product level. To do so, you must first enable the feature in My Account. Next, click the "Edit" button next to your product and scroll down to "Product is subscription based or accepts multiple payments" and click the box "Send Customers Rebill Reminders."
Once you’ve set up Rebill Reminders, your customers will receive an email 2 days before our first attempt. Here’s an example of what they’ll see: