JVZoo Knowledgebase

How can we help?

How Do Refunds Work with JVZooPay?

If a product sale was made and the commissions were paid to an affiliate’s or JV’s JVZooPay account, those amounts will be pulled back in the event of a refund.  In addition, JVZoo’s 5% fee will be pulled back.

If a product sale that you, as an affiliate, helped facilitate is refunded, the amount will be deducted from your JVZooPay account. You’ll be able to see the details of which products you earned commissions on, what you’ve been paid out via JVZooPay on, and which (if any) were refunded in your JVZooPay Transaction Report. To view your Transaction Report, simply navigate to My Account > JVZooPay and click the blue “Transaction Report” or click here.  

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request