If a sale was made and the commissions were paid to an affiliate’s or JV’s JVZooPay account, those amounts will be pulled back in the event of a refund. In addition, JVZoo’s 5% fee will be pulled back.
If a sale that you, as an affiliate, helped facilitate is refunded, the amount will be deducted from your JVZooPay account. You’ll be able to see the details of which products you earned commissions on, what you’ve been paid out via JVZooPay on, and which (if any) were refunded in your JVZooPay Transaction Report. To view your Transaction Report, simply navigate to My Account > JVZooPay and click the orange “Transaction Reports” button or click here. Then choose JVZooPay Refunds from the dropdown menu as shown here: