If an affiliate is on delayed payments and commissions have not been made to the affiliate then the refund will process as normal. However, if you have paid your affiliate you are responsible for the refund and will need to follow the same steps as for any refund. You can read more about this by clicking here.
As long as the affiliate has funds in their PayPal account you will receive the affiliate payment back. If you receive an error stating that JVZoo can only refund a portion of the payment this could be because the affiliate has no funds in their PayPal account. You can either continue with the refund and try the affiliate portion again at a later date or wait until you speak with the affiliate. When speaking with the affiliate you will want to let them know you are unable to process the refund due to lack of funds. The status of each portion of the refund is listed on the transaction page. The refund button will remain available to you as long as any portion of the refund is not yet processed. The customer will receive the full amount back from your own payment account if the refund is attempted when the partial error is given.
f you are paying commissions manually, you will want to go to the Sellers Tab and then click on Transaction Payouts. Under there you will select Manual Transaction Payouts. On this page you will be responsible for collecting any funds sent to the affiliate outside of the JVZoo system. Please note it is very important to not process a manual payment until the JVZoo default refund period of 60 days has passed.