JVZoo Knowledgebase

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It shows refunded but where is my refund?

If there's an open dispute in PayPal then a refund has not been sent as of yet. PayPal freezes the funds during a dispute.  That sends a status back to JVZoo that looks like a refund (ie, making it so no third party, such as JVZoo, can complete the refund).  When the vendor looks at the status of the payment, they show it as refunded. 

The only way to complete the refund process at this point is to either complete the dispute, or close the dispute.  This is something that you will need to work out with the seller directly or through the dispute process. However, it is important to never close a dispute if you aren't certain that the seller will indeed return your funds as the dispute cannot be reopened in PayPal once closed.

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