JVZoo Knowledgebase

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Why does JVZoo need this access to my PayPal account?

This is a big concern for many people because the wording of it on PayPal's site is kind of scary and not many systems are using this yet.  Let's see if we can explain it in such a way to ease your concern.

Permission: Issue a refund for a specific transaction.

JVZoo uses PayPal's high end payment system known as Adaptive Payments. In order for PayPal to approve JVZoo to use their Adaptive Payments services, the JVZoo system must be able to process refunds for all transactions that it processes.  Payments are processed using Chained Payments where multiple people are getting paid on each purchase.  In order for all parts of the Chained Payment to be refunded, the system must have refund access to your PayPal account.

NOTE - We can ONLY refund transactions or monies that we have put into your account and there is no way to do double refunds.  Your account is completely protected. 

Permission: Obtain information about a single transaction.

When orders are placed, vendors want the JVZoo system to notify their software of purchases and refunds.  This allows for user accounts to be created instantly and without human interaction and also disabled on refund.  This is great for the customer because they get instant access to their purchases without any delay. 

In order to pull this information, we must be able to pull the purchasers name and the product name from within PayPal.  To do that we need the ability to obtain that information from the transaction we placed in your PayPal account. 

NOTE: We can ONLY pull transactions for transactions that we have the PayPal transaction Id which again is ONLY the transactions that we put into your account.  It is impossible for us to see anything that we did not put there and have the transaction id for.  We CANNOT see or search your history or anything about your account.

Permission: Access your PayPal contact information.

You are granting us these permissions because they are required for JVZoo to be safe and secure for buyers and sellers.  However, the only way to verify that you have granted these permissions is for us to be able to poll your PayPal acount for your name and PayPal address and compare it to what we have on file.  Yes, this is a very weird way to verify the permissions, but you can ask PayPal - it is the only way.

So this permission allows us to verify that you have given us these permissions.  This is required so we can validate that every single user on the system is following the rules and allowing for the system to work as designed.

NOTE: We can ONLY pull your name, PayPal email address, business name, country code and payer id.  NOTHING else.

 

Granting permissions like this is sanctioned by PayPal and required on our part in order to use their Adaptive Payments system.  This can be verified with PayPal and many customers have done just that.  They will not allow any abuse of your account or they would not allow these services to be used.  They built this system just for these purposes.

JVZoo has an impeccable reputation as a growing world class affiliate network.  We would not have tens of thousands of happy users if we did anything unethical or against PayPal rules.  PayPal has reviewed our system and personally approved our system.  We have their blessing and follow all of their rules - with these permissions we can make user that all of our users do too.

We hope that this explains the permissions we are requesting to your PayPal account.  You can see the access is very limited and specific.  However, if you are still not comfortable with this and you do not trust that PayPal will verify everything stated here, then please do not use our system.  We are processing 1000s and 1000s of transactions a day for our users, but they must trust us for us to do this for them.

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