JVZoo Knowledgebase

How can we help?

What are INCOMPLETE transactions?

When a payment happens and the affiliate is set to delayed commission, that transaction will be labelled as INCOMPLETE.  A transaction is not complete, until everyone, includes the affiliates and JV partners, have been paid.

If you are an affiliate, you have to wait for the vendor to approve your commission payment.  Once they approve you, the money will be paid and the transaction will go to COMPLETE. This can take up to 60 days.

If you are a product vendor, this transaction will remain INCOMPLETE until you approve the affiliate and JV portions to be paid OR until you refund the transaction.  You can do this at any time, but must be done within 60 days of the transaction.

If you are an affiliate and do not want to be on delayed commissions, contact the vendor and introduce yourself, explain how you are going to promote and build some trust with them.  They can release all your payments and set you to instant commission at any point they decide.  Your relationship with them will decide when you get paid and how fast.

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request
SUBMIT A TICKET