JVZoo Knowledgebase

How can we help?

How to cancel a preapproval

If a customer requests cancellation of their preapproved payment plan go to Sellers > Reports > Preapprovals or click here.  You can search the keyword by entering the customer email in the keyword field. 

 If a preapproved payment plan is cancelled and the customer wishes to reactivate it, they will need to purchase the product again. There is no way to reactivate or make changes to a cancelled preapproval.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request